Refund Policy

Refunds & Returns
Exchange/refunds will be granted up to 14 days from the date the product was delivered. If 14 days have gone by since your delivery, unfortunately we can not offer you a refund or exchange. The 14 day period will be taken from the date your order was delivered to you by our courier.

To process a return, your item must be unworn and in the same condition that you received it. The item must also be in the original packaging, as new with all tags still attached.

Any items you wish to return are at your responsibility until they reach our warehouse. We suggest using a delivery service that insures you for the value of the item(s) and crucially obtain a proof of postage.

We will cover return shipping costs should you wish to make a size exchange the cost of shipping the exchanged item back to you will be free.

Please note: If you return an item for refund outside of the 14 day returns period we can not process a refund as it falls outside of our policy. In this instance the item will only be returned to you should you pay for the re postage and re packing of the item to be sent back to you. Madison Kohl will not incur further charges on the companies behalf for re-postage of items in this case. so it is important you keep any proof of postage and return items within the 14 day time frame from you receiving the item.   

Once your item has been returned it will be checked by a member of staff and a refund or exchange will be processed. Please allow up to 14 days for a refund to be processed although we do usually aim to process any refund much quicker.

Please note: SALE ITEMS CAN NOT BE REFUNDED ONLY EXCHANGED. 

To return your product for refund or exchange please include your invoice sheet or alternatively a note in the parcel with your details on and what you'd like? be it a refund or exchange and send parcel to our returns unit address:

8 Ditton Drive,

Halewood,

Liverpool,

L26 6BT. 

*If you received free UK shipping on your purchase and wish to return your item for refund you will be refunded minus the shipping cost of your original order to ensure we cover costs. The fee for shipping is £4 per parcel so you will be refunded fully minus this amount. This is only if you received free shipping as part of your order and wish to return that order for a refund.*

No refunds or exchanges will be given for any worn or washed garments.