FAQ's

Delivery Options

Please visit our shipping page to view a list of services for different countries - SHIPPING INFORMATION

Cancel/Amend Order

We work around the clock to make sure that your orders are processed as soon as you place your order. We do this to make sure you get your order in the quickest time possible. Which means once you have placed your order we are unable to amend or
cancel this.

We do offer a 14-day return policy, so once you have received your goods, please return them back to us as soon as possible. Please visit our RETURNS PAGE

Received a faulty item?

If you have received a faulty item please contact our Customer Service Team within 48 hours of delivery. You'll need to send clear images of the fault along with a written description. 

The Customer Service Team will then help arrange a return for the faulty item to be returned back to our Warehouse where it will be inspected by our Returns Team. 

Refunds / Exchanges will not be offered for products with reasonable wear and tear rather than a fault. 

Missing something from your order?

If you think something is missing from your order please check the following before contacting our Customer Service Team. 

  • We may have sent your items in separate parcels, if so please check your e-mails you may have received two tracking numbers.
  • Sometimes
    the item/s you have ordered may have been out of stock. If this is the case, we'll have e-mailed you to let you know and automatically refunded you. (Please check your junk/spam as our e-mails may filter into there)

If you have checked the above an item is still missing from your order,
please let us know within 48 hours of of your order being delivered by contacting our Customer Service Team and we'll look into this for you,
failure to notify us within this timescale may limit the support we can provide. 

You'll need to confirm your order number, shipping address and full item names of any item/s missing. Our Customer Service Team will then open an investigation to review your order being dispatched and shipped.

Received incorrect item?

If one of the items you received isn't what you ordered please contact our Customer Service Team immediately to notify us.  You'll need to confirm the name of the item you have not received from your order and send images of the product you have received and thebarcode/packaging. 

Our Customer Service Team will then complete relevant checks and help organise a return for the incorrect item and arrange a replacement of the original item *subject to stock.

Returning an item?

Please visit our RETURNS page